Payment & Appointment Policies

At Rockdale Animal Hospital, we strive to make our payment process as straightforward as possible while providing transparency about our policies to ensure the best experience for both you and your pet.

If you have any questions or require further clarification, please contact a team member. Thank you for choosing us.

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make every attempt to see each client on time. We respect the value of your time.

If you are a new client to Rockdale—welcome! We look forward to meeting you and your furry companion. To reserve an appointment as a new client, we require a deposit which will be applied towards the invoice at the conclusion of the scheduled appointment. This deposit is nonrefundable for missed and/or appointments cancelled less than 24 hours before scheduled appointment.

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, odors, surroundings and other pets. For this reason and for your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Thank you.

All cats must be presented in an appropriate cat carrier. The thought of a cat escaping in our parking lot is too horrible to contemplate.

For your convenience, drop-off appointments are available. A “drop- off ” means you can bring your pet between the hours of 7:30am-10:00am and leave him/her with us for a couple of hours or all day. Once your pet has been seen, the doctor or technician will call you to go over the diagnosis and treatment plan.

For the safety of all animals in our care, we require at minimum a Rabies vaccine.

Cancellation Policy

If you need to cancel or reschedule an appointment, please provide at least 24 hours notice.

For clients with two missed and/or cancelled appointments with less than 24 hours notice, we will require a deposit to reserve another appointment. Deposits are applied towards the invoice at the conclusion of the scheduled appointment or surgery. This deposit is nonrefundable for missed and/or cancelled (less than 24 hours’ notice) appointments.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept:

• Cash
• Credit Cards: VISA, MasterCard, Discover, American Express
• CareCredit: with the CareCredit credit card you can pay over time with special financing options (subject to approval). Prequalify with no impact to your credit score: carecredit.com.

Ready to schedule an appointment? Call us at (770) 922-8600 or make an appointment online.